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Old 02-04-2009, 10:35 AM   #1
PierceLee
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PS3 Repair Thread

Disclaimers: Any third party shops or products mentioned or linked here are for information or as examples only. It is not an endorsement of the product or service, nor does it imply any actual experience of using the product or service. Any DIY fix mentioned are also for information only and does not imply any experience. DIY fixes are by nature unauthorised by Sony and will void your warranty. They can be complicated and there is no guarantee of positive results. You could even make the problem worse by performing DIY fixes, so do them at your own risk.


Where to send PS3 for repair?

Most direct way is to send it to Sony's reception at East Point Mall:

PlayStation® Service Centre
East Point Mall, No.3 Simei Street 6, #02-06/07, Singapore 528833
Operating hour : Mon to Sat - 11.00am to 8.00pm, Sun and Public Holidays - 11.00am to 5.00pm
Repair Service hotline : (65)6512 5773

http://www.sony.com.sg/section/servi...nservicecentre

(Prior to 11th Jul 2010, they were at Wisma Atria.)

When sending in for repair, just bring your PS3 console. You do not need to bring controllers, cables, the original box, etc. You may also choose to remove the hard disk before sending it in.

If you have registered your set, there is no need to bring your receipt and warranty card (if any).

(See section below for third-party repair service.)


How long does it take to repair? How much do they charge for out-of-warranty service?

After sending in your PS3 to the reception at Wisma, they will send it to their repair center (not at Wisma). A technician will call you to inform you about what needs to be done to fix the problem, how long it takes and the charges. You will then decide whether to proceed with the repair. If you decide not to repair, you still need to pay a service charge of $10.70.

Sometimes the PS3 cannot be repaired as it requires a motherboard replacement. The local Sony Singapore does not perform the motherboard change, they have to send it back to Sony Hong Kong. For such cases, they will provide you a new set of PS3 as replacement. The replacement set should be brand new, but will not come with controller, cables, manual, packaging box or anything else.

In the past, if you have a initial 60GB set with backward compatibility (now discontinued), they will replace it with 80GB set with backward compatibility (similar features, with 4 USB ports, card reader, SACD playback, PS2 backward compatibility but done with software emulation instead of using the Emotion Engine chip). That 80GB model has also been discontinued, so now they will only offer you a replacement of the current 80GB model (2 USB ports, no card reader, no PS2 backward compatibility, no SACD). Currently, it is reported that Sony will replace with a slim model.

When the repair (or replacement) is done, the repair center will send it back to the Wisma receiption. They will then call you and you can go pick it up. Payment can be made by NETS or credit card [tbc], Wisma Atria vouchers are not accepted.

For replacement cases, it should take only a couple of working days. For repair, it should take ??? to ??? days. Note that even though the Wisma reception is open daily, the actual repair center doesn't work on weekends.

After repair or replacement, Sony will give you 3 months warranty.

Service hotline/Spare Parts Department: 6473 6500 (8:30 am to 5:00 pm, Monday to Friday)

Note that when the whole PS3 is replaced, inserting the previous hard disk (HDD) into the new PS3 will require that the HDD be reformatted. You will end up losing all the downloaded contents (game demos, videos, themes, purchased games and DLCs, etc.). If you have purchased any DLC (downloadable contents), you will have to download them again. Since this is a new PS3, it counts as another download. If you shared a DLC with other people and have reached the download count limit, you will not be able to download it again.

More importantly, you will lose your saved games too, unless you have a backup of the saved games (some games do not allow copying of saved games) on external media (like SD card, USB thumb drive, USB HDD) or a backup image of the whole HDD (done via System Settings > Data Backup) taken before the PS3 died.



Common problem: Cannot read disc (lens problem)

This is a lens problem. Typically, after inserting a game disc or a blu-ray movie disc, you do not see the disc icon on the PS3 menu (Cross Media Bar, XMB), so you cannot launch the game or movie. Some times you have to repeatedly eject and and insert the disc for it to be recognised.

Sony will repair it by replacing the lens. Repair takes about 4 working days.

If your warranty is over, you will be charged $214 (inclusive of GST) [tbc]. (In the past, Sony had provided free post-warranty service for this problem, but they have stopped doing so.)

Breakdown of charges:
Device, Optical KEM-410AC: $139.00
Tape (Main), Void (A07, A12): $1.00
Labour charges: $60.00
Total + Tax: $214.00


Third party lens kit can be found at some online merchants for DIY repairs, for example:
http://www.dealextreme.com/details.dx/sku.37377
http://www.dealextreme.com/details.dx/sku.31950
http://www.techloops.com/ps3lalemoke.html
http://www.techloops.com/lalekeacawic.html
http://www.gamerepairworld.com/ps3_l...em-400aaa.html
http://www.qisahn.com/sony-playstati...0a-lens-p-1215
http://www.qisahn.com/sony-playstati...0a-lens-p-1242

DIY lens replacement guide:
http://forum.blu-ray.com/showthread.php?t=70948
youtube: http://www.youtube.com/watch?v=pJAhl2**6iU
PS3 repair guide: http://www.megaupload.com/?d=V4KSILU3

Additional tips: Try this first
1) Go to your PS3 system recovery menu
- Turn off PS3
- Hold the power button, you will hear 1 beep (PS3 turns on, green light), continue holding, 1 more beep, continue holding, 1 beep (PS3 turns off, red light), release button.
- After the PS3 shuts down, press and hold power button, 1 beep (PS3 turns on), continue holding, 1 more beep, continue holding, 2 consecutive beeps, release.
- You will be prompted to plug in your controller via USB and then hit the PS button
- The Recovery menu will pop up
2) Select Rebuild Database and/or Restore File System



Common problem: Cannot power up (YLOD)

Common symptoms are: you cannot power up the PS3 at all, or it will just beep a few times then go off. Sometimes referred to as Yellow Light of Death (YLOD).

Usually a motherboard replacement is needed.

If your warranty is over, you will be charged $321 (inclusive of GST).

There are a few reports on the internet about DIY fix. It involves using a heat gun (or hair dryer) to heat up the GPU/CPU to 're-flow' the soldering, and replacing the heatsink gel. Success rate seems minimum. A PDF guide can be found here (among other places), which also illustrates the steps to dismantle the PS3:
http://wheretobuyps3.com/index.php/tag/gilksy-pdf/
http://www.resistance-tester.com/YLOD%20fix.pdf
http://www.seb117.fr/firm/YLOD_fix.pdf

Some video and photos here: http://forums.gameaxis.com/showthread.php?t=1510795
http://www.youtube.com/watch?v=U70SgRDVcBo
http://www.youtube.com/watch?v=4_Ic1_TY-GU
http://www.youtube.com/watch?v=Vr1zyAGwnuU



Common problem: Controller spoilt

If your controller (Sixaxis or Dual Shock 3) that came in the box with the PS3 is malfunctioning (spring broken, battery cannot be charged any more, etc.), it is covered by warranty. You can send it to Sony for repair/replacement.

If your controller was purchased separately, it may or may not be covered. Some controllers are parallel imports and do not come with warranty. Those with warranty will have a sticker on the back of the box. You need to bring the box and your receipt to the service center to get warranty service.

If your controller is not under warranty, just buy a new controller.

Some controller problems can be fixed by yourself.

Step-by-step guide on dismantling/reassembling controllers:
http://boardsus.playstation.com/play...e.uid=40291571

If L2 or R2 button has broken spring, you may replace the spring with one taken from old 3.5" diskette.
http://i237.photobucket.com/albums/f...DSC00048-3.jpg
http://exploratorium.edu/science_exp...sk_insides.GIF

Replacement batteries can also be purchased for DIY fixes, for example:
http://www.dealextreme.com/details.dx/sku.13314
http://www.dealextreme.com/details.dx/sku.3846


Third-party repair

Qisahn.com
545 Orchard Road
#05-07 Far East Shopping Centre
Singapore 238882
Tel: 31103518
Operating hours: 12pm to 8pm (Daily)
Payment: Cash or Bank transfer only, strictly no NETS or Credit Cards
http://www.qisahn.com/contact_us
Repairs lens problem: sells lens repair part at $80 or $110 (depends on model), labour $35 (labour is free if PS3 console was bought from them), 1 month warranty

War Games
Blk 509 Bishan Street 11
#01-380 Singapore 570509
Tel: 6552 6264 or contact Desmond @ 98583410
Operating hours: 1pm to 10pm (Mon-Sun)
Payment: [tbd]
http://wargamesshop.net/index.php?main_page=contact_us
Repairs lens problem: $150, 1 month warranty

Other shops: [tbd]


Other Resources

Step-by-step guide to PS3 repair
http://www.ifixit.com/Browse/Sony_Game_Console

Last edited by PierceLee : 26-01-2011 at 10:26 AM.
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Old 02-04-2009, 10:35 AM   #2
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Re: PS3 Repair Thread

To avoid total loss of data, especially due to YLOD failure, it is advisable to backup your whole PS3 harddisk (HDD) regularly.


The process mentioned here is for backing up the whole HDD (everything: downloaded games and demos, videos, music, photos, saved games, etc.), so that in case of disaster, you can restore most of the contents of the HDD. (However some contents cannot be restored onto a separate PS3.) If you just want to backup saved games, you can manually copy them one by one. But remember, some games do not allow saved data to be copied out.

What you need to do backup
- An external USB HDD. It can be 3.5" (desktop type, requires power adapter) or 2.5" (laptop type, no power adapter, draws power from USB port), any speed, any brand.
- The HDD must have enough free space to store the used portion of your PS3 HDD (see below). You can use the HDD for other purposes too, just leave enough space for PS3 backup to be stored.
- The HDD used for backup purpose must have FAT32 file format. Most external USB HDD you buy in shops are already pre-formatted in FAT32.
- Make sure the USB casing supports USB 2.0. Otherwise if it gets connected in USB 1.1 mode, it will be very slow.


How to do backup
- Attach the external HDD to the PS3 via USB port. You can attach the HDD before or after turning on the PS3.
- If you are using a 2.5" HDD, try to use a USB Y-cable (2 cables connecting to the PS3 side, one for power+data, another is power only).
- At the PS3 main menu, go to Settings>System Settings>Backup Utility>Back Up
- Read the warnings ("trophies are not backed up" etc) and follow the prompts to select the USB HDD as destination. It will be "preparing" (check that you have enough space etc) for a while, then backup will start and an estimated remaining time will be shown.
- A folder PS3\EXPORT\BACKUP\yyyymmddhhmm will automatically be created on the USB HDD. The backup will be compressed so it takes less space.

How long and how much space will it take
- The required time and space depends on how much space you have used on the PS3.
- Check under Settings>System Settings>System Information, look at "Free Space". It will show "xxx GB / yyy GB". Calculate your used space by subtraction.
- The following table is collected from fellow forumers. Please report your numbers as you do your monthly backup.
- Remember, report the "used space", not free space.
- You can report the estimated time shown (usually quite accurate) or the actual. If you are taking the estimated time, do wait for it to stablise (maybe after 1% of the backup is done), as the estimation may change a lot at the start.

Used Space / Backup Size / Time Taken
185GB / 132 GB / 4h15m (piercelee)
119GB / 83GB / 2h15min (skyaki)
75GB / 43GB / 1h50min (kimotherapy)
65GB / 34GB / 1h15m (arcana75)
52GB / 24GB / 0h43m (arcana75)
36GB / 26GB / 0h45min (rf_sElfEr)
27GB / 20GB / 0h41m (TrueBeliever_jh)
27GB / 16GB / 0h40m (rye_chua)


Troubleshooting
- If the PS3 reports that you need more space on the external HDD even though you have enough, try attaching the HDD to a PC and do a check disk to fix any file system errors.
- If you find that your backup is taking much longer, it could mean that your HDD is connected in USB 1.1 mode. If you are using a 2.5" HDD, try to give it enough power by using a Y-cable.
- If the PS3 cannot recognise the external HDD, make sure it is in FAT32 format (attach it to a PC, right-click the drive, "Properties", check under "File System"). PS3 cannot access NTFS file system.

Other Tips
- Synchronise your trophies regularly. To do so, on the PS3 main menu, go to PlayStation Network>Sign in. Then go to Game>Trophy Collection. If there is any recently earned trophies, you will see a message about "performing sync" and your new trophies will be updated to the server
- Windows' format utility does not allow you to format a HDD >32GB in FAT32 (though Windows have no problem accessing one that's already formatted). If you need to format it yourself, Google for a tool like SwissKnife, fat32format or h2format. Remember, formatting will destroy any content already on the HDD.


Data Transfer Utility
If you are migrating from one PS3 to another, you can transfer data directly (requires firmware 3.15 or above).

http://au.playstation.com/ps3/suppor...nsfer-utility/

Last edited by PierceLee : 21-07-2010 at 10:30 AM.
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Old 02-04-2009, 10:35 AM   #3
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Re: PS3 Repair Thread

... reserved ...

Last edited by PierceLee : 02-04-2009 at 10:39 AM.
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Old 02-04-2009, 10:40 AM   #4
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Re: PS3 Repair Thread

Those who have experience on the repair, please help to provide information to fill in the blanks, so we can update the FAQ. Thanks.
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Old 02-04-2009, 10:41 AM   #5
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Re: PS3 Repair Thread

well i do hope my PS3 doesnt require me to read up this thread at all..

is it possible to maintain it to be chatless but just info on repair matters? too much unnecessary chats tend to make it harder for lazy people to gather info, then all sort of funny funny questions thread will start to appear..
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Old 02-04-2009, 11:05 AM   #6
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Re: PS3 Repair Thread

Very informative thread. Thumbs up for you.
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Old 02-04-2009, 11:14 AM   #7
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Re: PS3 Repair Thread

It's ok to chat in this thread and to provide more info. I will pick up any new info and update the first thread, so it should always be easy to find the info without digging through the whole thread. ckleow can also help to update.
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Old 02-04-2009, 11:25 AM   #8
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Re: PS3 Repair Thread

Sticky. Thanks Pierce!
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Old 02-04-2009, 12:23 PM   #9
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Re: PS3 Repair Thread

Quote:
Thank you for your e-mail and interest in PS products.

Regarding to your enquiry, if the controller is the one bundled with the PS3 console, the warranty is shared with the console. Therefore, just bring the controller to the service center for inspection.

If the controller is purchased separately. You need to bring the box and the invoice to the service center to get the warranty.

The address of our Sony Service Reception is:
435 Orchard Road, #04-01 Wisma Atria, Singapore 238877
Opening hours for service reception: 11am to 9pm daily
Service hotline/Spare Parts Department: 6473 6500 (8:30 am to 5:00 pm, Monday to Friday)
http://boardsus.playstation.com/play...e.uid=40291571
A step by step guide on dismantling/reassembling controllers. Might be useful for DIY repairs.
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Old 02-04-2009, 01:11 PM   #10
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Re: PS3 Repair Thread

Thanks overhype. Updated the first post with the info.
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Old 02-04-2009, 01:26 PM   #11
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Re: PS3 Repair Thread

There's a guide on how to fix YLOD on the internet. maxconsoles forum has a copy of it.
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Old 02-04-2009, 02:52 PM   #12
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Re: PS3 Repair Thread

Thanks for the tip. The maxconsoles one requires registration. I found another copy elsewhere. Doesn't seem like something worth attempting though. Anyway, added the info.
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Old 02-04-2009, 05:07 PM   #13
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Re: PS3 Repair Thread

for controller that become hard to move/ move on it own after sometimes, got spare part for the mech inside?
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Old 02-04-2009, 08:57 PM   #14
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Re: PS3 Repair Thread

Quote:
Originally Posted by PierceLee View Post

Note that when the whole PS3 is replaced, inserting the previous hard disk (HDD) into the new PS3 will require that the HDD be reformatted. You will probably end up losing all the downloaded contents (game demos, videos, themes, purchased games and DLCs, etc.). More importantly, you will lose your saved games too. If you have purchased any DLC (downloadable contents), you will have to download them again. (Since this is a new PS3, it counts as another download. If you shared a DLC with other people and have reached the download count limit, you will not be able to download it again.)

So... It means that you will have to start playing the games all over again?!?!?
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Old 02-04-2009, 09:04 PM   #15
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Re: PS3 Repair Thread

Quote:
Originally Posted by Xyfer View Post
So... It means that you will have to start playing the games all over again?!?!?
unless u got backup to usb or hdd then restore can already
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